Refund policy

♡ Returns & Issues Policy

Each item is made to order and/or custom prepared for you, so we do not accept returns or exchanges for change of mind.

Please ensure all product details (including sizing and address information) are correct before placing your order. If you are unsure about anything, please contact us before purchasing and we’ll be happy to help.

This includes orders placed with incorrect delivery information. We are unable to take responsibility for orders dispatched to incorrect addresses provided at checkout.

Issues with your order

If there is an issue with your order, please contact us within 14 days of receiving your item and we will always do our best to help resolve it.

Depending on the situation, we may offer:

  • A replacement
  • A refund
  • Or another suitable solution

Returns (if required)

If a return is agreed:

  • The customer is responsible for return postage costs
  • Items must be returned before any refund can be issued
  • Refunds are processed once the item has been received and checked

A return address will be provided directly after we discuss your issue. Please note this may be a personal return address.

Apparel items

All apparel is made to order and therefore is non-returnable and non-exchangeable unless faulty.

Please carefully check the size guide before placing your order, as we cannot offer refunds or exchanges for incorrect sizing.

Faulty or damaged items

If your item arrives damaged or faulty, please contact us within 48 hours of delivery with photos so we can resolve this quickly.