Shipping policy

♡ Shipping Policy

Processing time

All items are made to order.

Orders are collected and sent to production 24 hours after purchase. After this point, your order is locked in and sent for manufacturing.

Please allow 2–3 weeks processing time from the point your order is placed. This includes production and preparation before dispatch.

During busy periods or product launches, processing times may be slightly longer, but we will always aim to keep you updated.

Dispatch & delivery

Once your order has been completed and dispatched, you will receive a confirmation email with tracking details.

All orders are sent using a tracked delivery service (such as Royal Mail or an equivalent courier).

Estimated delivery times (after dispatch):

UK: 2–4 working days (tracked services)

Delivery times are estimates and may vary depending on the courier.

Important note on order timing

Because production begins shortly after ordering, we are unable to make changes or cancellations after the 24-hour window has passed.

Tracking

Where available, tracking information will be provided once your order has shipped.

Delays

We are not responsible for delays caused by postal services once your order has been handed over to the courier, however we will always support you in resolving any delivery issues.

Incorrect address

Please ensure all delivery details are correct at checkout.

We cannot take responsibility for orders shipped to incorrect or incomplete addresses provided by the customer. If an order is returned, reshipping costs may apply.